Yesterday, I wrote about my initial impressions of Tony Hsieh’s new book, “Delivering Happiness” and I focused on the first two-thirds of the book. Today, I’d like to take a few minutes to wrap up this review with a look at the last section which puts focus back on the reader.
This book is unlike any other business book I have ever read. I went into it thinking that it might focus on the company’s history and best practices. Instead, it was a collective history of Tony and his experience in business. The book truly reflects the values that he and the Zappo’s team live every day.
About 200 pages into the book, Tony turns the tables on the reader and asks a couple simple questions: What makes you happy and how do you want to live the rest of your life? He then dives right into talking about the research he has done on happiness and how it can impact the reader’s life.
Think about what Tony is doing here. He leads a company that is in the process of changing our other companies do business, both with their team members and customer. In “Delivering Happiness” Tony makes matters a little more personal by reaching out to his readers and trying to impact their lives in a positive manner.
I love this approach and I must say that Tony has had an impact on at least on of his readers – me. Thanks for sharing your life experiences, insights and values with all of us.