If anything this year has been a test for many of us. I am one of the fortunate ones that has remain employed (thanks AFS). I’ve been very lucky indeed and am incredibly thankful for everything I have.
Thanks to Cassie for being such a wonderful and caring wife.
Thanks to my parents and sister [...]
Archive for the ‘General’ Category
Thanksgiving
Posted in General, tagged holidays, thanksgiving on November 26, 2009 | Leave a Comment »
How Comcast took a bad situation and turned it around
Posted in General on November 8, 2009 | 1 Comment »
This is a follow up to my previous post from earlier today. Let me run down the events and then I’ll let you know what Comcast did to turn a bad experience into a good one:
I signed up for Comcast Internet earlier this week. I had been procrastinating on this for a while now, but [...]
Al Gore’s “Our Choice”
Posted in Amazon, Creative, Entertainment, General, Marketing, Politics, kindle, tagged al gore, kindle, our choice on November 7, 2009 | Leave a Comment »
Hi Al. You’ll probably won’t ever read this; however, I wanted to ask you something. I’ve read all of your other books and was excited to see you on the Daily Show where you were premiering your new book, “Our Choice.” I was so interested in the new book that I ran over to my [...]
Comcast – round 3 or 4 or 5…sorry, lost count
Posted in General, Public Relations, customer service, word of mouth, tagged comcast, comcast utah, customer service on November 7, 2009 | 2 Comments »
Today was the day that I was hoping to get Comcast High-Speed Internet installed at my new home – or at least that what I thought was supposed to happen. Earlier this week I broke down and ordered Internet from Comcast via the Internet. It was a pretty slick process and I even got to [...]
Dear Comcast, Thanks but…
Posted in General, Marketing, customer service, tagged comcast, customer sercice, twitter on October 31, 2009 | Leave a Comment »
Dear Comcast,
Thanks for replying to my tweet and even the phone call. That was pretty cool of you. But there must hve been a miscommunication.
You see, when I posted the tweet, I specifically said that I all I wanted was high-speed internet service at a fair price – no outlandish fees, no bundling, and [...]
A Downside to Building Tribes
Posted in General, Leadership, tagged seth godin, Team Building, tribes on October 17, 2009 | Leave a Comment »
I am a huge fan of Seth Godin’s book Tribes. It is an amazing read and the team dynamics he describes are incredibly powerful. For those of you who have not read the book, Godin focuses on the power that comes in building great teams, teams that go beyond what most of us are used [...]
The Magic Number Seven and Best Buy
Posted in General, tagged Best Buy, customer service, word of mouth on September 17, 2009 | Leave a Comment »
I had to buy a new refrigerator last night and spent a decent amount of money doing so. I purchased it from Best Buy. I got a great deal and the in-store experience went well. The salesman was a little cheesy, but he worked hard to make me happy and I walked away feeling good. [...]
Netflix and the Post Office
Posted in General, Marketing on September 7, 2009 | 5 Comments »
I’ve been using NetFlix for about a year now and I can’t say enough good things about the service. I get to watch the movies I want to watch without the hassles of going to a physical store. To top it off, their streaming service rocks (now I just have to buy the box for [...]
Disney Institute (days 3 & 4)
Posted in General, Leadership, Marketing, Public Relations on August 21, 2009 | 1 Comment »
The last couple days with the Disney Institute have been quite informative. Day three was spent learning about managing our team and day four looked specifically at how to deliver the “wow” experience to our guests. The Disney team has learned a ton from their many years in business and I look forward to taking [...]
